"An investment in knowledge pays the best interest"


Welcome to our website, where we only show you a tip of the iceberg of the amazing experience our tools can bring in managing the knowledge chain in your organisation.  It’s not utopia to wish already now to be able to create attractive and interesting content of the knowledge you have in-house, to update and manage the explicit knowledge efficiently, and to bring that knowledge proactively to the colleagues at the moment they need it the most to do their job. And this with easy to use and modular tools. For us, it’s a piece of cake. Is that also your case already?

Take a stroll through our website and please, just give us a call, we’re sure we can help you in one part of this interesting journey towards a world in which digitalization really helps you doing a better job more easily.

Learning is the only thing the mind never exhausts, never fears and never regrets (Leonardo Da Vinci)

Products and Services

Our products and services are built around 5 elements that contribute in managing the knowledge chain in organisations: Learning & Talent Management - Authoring, IT documentation & Content Management - Performance Support - Customized documentation, instructions and e-learnings - and Microsoft Windows and Office e-learnings. Our main focus is on the 4 first topics. More info on all 5 can be found further on our website.

Learning and Talent Management

Are you still keeping track of the invitations and registrations of your trainings in an Excel file? Are you managing classical training and e-learning with 1 LMS? Do you have 1 integrated platform for training- and talentmanagement? Does your LMS help you in setting up your training plan and budget on the basis of the real needs of your colleagues ? Do you manage your […]

Authoring, IT documentation & Content Management

We  have a lot of e-learnings made in English, but our colleagues abroad don’t understand it ? Does this mean we have to re-make all these again from scratch? Are you still making IT documentation by copying and pasting screenshots? Does your documentation and training updates automatically when the application gets an update ? Can you efficiently work with several people at the same time […]

Performance Support & job aids

Are you training your people only before the roll-out of a new application? Do they have to find their own way once you go live ? Is your IT Support contacted frequently with questions on topics that were explained in a recent classical training? How was it again to set my out-of-office in the new version of Outlook? Do you still have a manual on […]

Customized documentation, instructions and e-learnings

FERN can make customized content on every subject you like using our TT Knowledge Force application. We have experience in both IT and non-IT topics in a lot of different languages. We have worked for all types of companies going from very small to multinationals, going from government institutions over non-profit organisations to private companies. Please contact us for more info to see how we can […]


Lots of academic studies point out that people need to be taught at the moment of need. This means essentially that people learn the most when they need to use the newly acquired skills or knowledge right after the training takes place.

The 70:20:10 framework shows that individuals obtain 70% of their knowledge from job-related experiences, 20% from interactions with others, and 10 % from formal educational events.  So hands-on experience (the 70%) is the most beneficial for employees because it enables them to discover and refine their job-related skills, make decisions and address challenges.  Employees learn from others (the 20%) through a variety of activities that include social learning, coaching, mentoring, collaborative learning and other methods of interaction with peers. Only 10% of professional development optimally comes from formal traditional courseware instruction and other educational events. This does of course not mean to neglect the latter part in your learning strategy.

Digital natives require much more knowledge to be available in an explicit way without having to look for it. If you think about it, they only demand the same service and easiness while they work, than they are used to receive in their spare time.

A lot of the large IT applications rolled out in the last years, did not bring the return on investment everyone expected. One of the reasons is that people don’t get the help they need once they started to work with the tools. Their old habits come back and the new features don’t get used since not really known.

In most cases the way you create, update, manage and distribute knowledge throughout the organization is not adapted to these trends. This is the field in which FERN plays his magic. We offer a framework to realize it with the least IT wizard knowledge needed.


Get your company out of the doldrums

Salesforce Sales Cloud can boost your sales It all depends on user adoption Research has shown that CRM software can increase sales (by up to 29%), productivity (by up to 34%), forecast accuracy (by up to 40%) and customer retention (by up to 27%). But it only will happen if you get the buy-in from your sales force! It all depends on user adoption! Are […]

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Gain a competitive edge with tt performance suite

Oracle CX will boost sales If you get user adoption right Oracle CX Cloud Suite can increase sales (by up to 29%), productivity (by up to 34%) and forecast accuracy (by up to 40%) and customer retention (by up to 27%) –  Given you get the buy-in of your sales team! Win it with tt performance suite: the proven and complete user adoption solution. Read […]

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tt performance suite – use PLM systems easily and efficiently

Product lifecycle management (PLM) incorporates all the various stages and phases that a product or product improvement goes through as it evolves from the initial idea into a viable solution. Whatever PLM software you’re using it’s going to be complex, often challenging even experienced users. PLM novices, meanwhile, need a lot of training before they’re reasonably sure of what to do. Time and again, users make mistakes or data is not entered […]

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