Lots of academic studies point out that people need to be taught at the moment of need. This means essentially that people learn the most when they need to use the newly acquired skills or knowledge right after the training takes place.
The 70:20:10 framework shows that individuals obtain 70% of their knowledge from job-related experiences, 20% from interactions with others, and 10 % from formal educational events. So hands-on experience (the 70%) is the most beneficial for employees because it enables them to discover and refine their job-related skills, make decisions and address challenges. Employees learn from others (the 20%) through a variety of activities that include social learning, coaching, mentoring, collaborative learning and other methods of interaction with peers. Only 10% of professional development optimally comes from formal traditional courseware instruction and other educational events. This does of course not mean to neglect the latter part in your learning strategy.
Digital natives require much more knowledge to be available in an explicit way without having to look for it. If you think about it, they only demand the same service and easiness while they work, than they are used to receive in their spare time.
A lot of the large IT applications rolled out in the last years, did not bring the return on investment everyone expected. One of the reasons is that people don’t get the help they need once they started to work with the tools. Their old habits come back and the new features don’t get used since not really known.
In most cases the way you create, update, manage and distribute knowledge throughout the organization is not adapted to these trends. This is the field in which FERN plays his magic. We offer a framework to realize it with the least IT wizard knowledge needed.