Fern

Knowledge portal

Increased organizational flexibility and restructuring means changes in procedures for individual employees and that can lead to a highly complex challenge. They have to understand the new procedures and master the newly deployed software. The individual is the key to project success; unless individuals feel up to the new demands, the organization will encounter resistance. It is only when the individual fully understands the new processes and applications that a smooth transition is possible after the reorganization.

Manage the knowledge chain in several steps

Knowledge needs analysis
Structure courses and processes and define the needed knowledge objects
Create or collect knowledge
Easy maintenance and translation of knowledge
Push knowledge to users (possible link to an existing LMS)
Role based publish of knowledge structured by processes
Use the same knowledge objects for online help

Benefits Knowledge portal server

Project management
Authoring teams role based workflow and tasks
Create documentation, e-learning and online help with a single source.
Easy maintenance of knowledge with versioning.
Single point to collect, structure and publish knowledge
Capable of modelling knowledge according to processes and roles
Reduce help desk costs
Increase end users satisfaction

By clicking here, you can look at our TTS tool that lets you implement this.